Frequently Asked Questions
How do I know when I have completed the course?
Upon completion of the certification course, the status bar will show as "100% Complete". RBC PayEdge will be automatically notified that you have completed the course curriculum. We will then review your quiz scoring and video observance (to ensure a passing grade) and contact you directly via email with the results of your certification.
Is there a certain grade I must obtain in the certification in order to be considered a Wizard?
Yes. Each of the lectures in the course curriculum contains a video and a series of multiple choice questions. In order to become a certified Wizard you must correctly answer 75% of the quiz questions and view a minimum of 90% of the videos. When you have completed the course it will show as "100% Complete" in the completion status bar. RBC PayEdge will then grade your quiz and review your video observance. We will contact you directly (via email) with the result of your certification.
My firm is quite small. Does it make sense to become a RBC PayEdge Wizard?
Absolutely it does. RBC PayEdge supports firms of all shapes and sizes - from solopreneurs to firms with 1000’s of employees. We believe that having access to tools that support the growth of your firm should not be a question of employee head count. We are proud to serve firms of all sizes!
After I complete my RBC PayEdge Wizard Certification, what’s next?
We want to get all our recent “grads” up and running as quickly as possible. Once certified, you’ll receive an email from your dedicated Account Manager asking you to book a quick 30-minute call to walk you through the program and give you the tools and resources to get you started with your client on-boarding.
I don’t have time to on-board all of my clients, can RBC PayEdge help?
You bet we can. For firms that wish to have their clients set up their own accounts, RBC PayEdge will provide you with a promo code that you can share with your clients. When they sign up with RBC PayEdge their account will automatically be linked to your master account. RBC PayEdge will also provide you and your clients with easy to follow Account Set-Up Videos that makes onboarding a breeze!!
How much does RBC PayEdge cost?
First, your account as a Wizard is ALWAYS FREE! Pricing for your clients is offered on a “Per Transaction” level if they only make a handful of monthly payments. Or you may wish to select a Monthly Subscription which provides cost certainty for clients making a large number of monthly transactions. Pricing options can be discussed with your Account Manager.
The current cohort is currently full. When will the next one be offered? Is there a waiting list?
Due to demand for our certification and reseller program we have limited the number of participants in each cohort. This allows us to better serve our partners in the early stages of their work with us. Not to fear, the next cohort is right around the corner- RBC PayEdge currently offers 4 cohorts per year (and looking to expand that to 6 before Fall 2018). Email us to be placed on our waiting list for the next available cohort.